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1. Introduction

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Welcome to SGGlobal. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms and Conditions. These terms govern all business transactions, communications, and services provided by SGGlobal.

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2. Business Scope

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SGGlobal is an export company specializing in the supply of food products including rice, coconuts, dry red chillies, and beverages to international markets. All products are supplied in bulk quantities for export purposes.

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3. Orders & Acceptance

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All orders placed with SGGlobal are subject to availability and confirmation.

• Orders are confirmed only after mutual agreement on pricing, quantity, and payment terms.

• SGGlobal reserves the right to accept or reject any order at its discretion.

• Once confirmed, orders cannot be modified or cancelled without prior approval.

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4. Pricing & Payment Terms

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Pricing may vary based on market conditions, product availability, and order volume.

• Final pricing will be communicated during order confirmation.

• Payments must be made as per agreed terms (advance / partial / LC).

• Any delay in payment may result in order delays or cancellation.

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5. Product Quality & Specifications

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SGGlobal ensures that all products meet export-quality standards.

• Natural variations in agricultural products (color, size, texture) may occur.

• Product specifications such as weight, packaging, and grading will be shared prior to dispatch.

• Quality checks are conducted before shipment to ensure consistency.

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6. Packaging Standards

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All products are packed using export-grade materials to ensure safety during transit.

• Standard packaging (e.g., 20kg PP bags for rice) is followed unless otherwise agreed.

• Customized packaging may be provided based on client requirements at additional cost.

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7. Shipping & Delivery

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SGGlobal arranges shipment through reliable logistics partners.

• Delivery timelines depend on destination, shipping method, and external factors.

• SGGlobal is responsible for the goods until dispatch from the port.

• Any delays due to customs, weather, or logistics providers are beyond our control.

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8. Customs, Duties & Regulations

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Buyers are responsible for complying with their country’s import regulations.

• All import duties, taxes, and clearance charges must be borne by the buyer.

• SGGlobal will provide necessary export documentation to facilitate smooth clearance.

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9. Returns, Claims & Refunds

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Due to the nature of perishable and bulk food exports, returns are limited.

• Claims must be raised within 48 hours of delivery.

• Valid proof (photos/videos/documents) must be submitted.

• Claims will be reviewed, and resolution (replacement/refund) will be provided based on agreement.

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10. Limitation of Liability

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SGGlobal shall not be held liable for:

• Delays caused by shipping carriers or customs authorities

• Loss or damage occurring after dispatch

• Misuse or improper storage of products after delivery

Our liability is limited to the value of the goods supplied.

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11. Intellectual Property

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All content on this website, including text, images, and branding, is the property of SGGlobal.

• Unauthorized use, reproduction, or distribution is strictly prohibited.

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12. Confidentiality

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All business information shared between SGGlobal and clients will be treated as confidential and will not be disclosed to third parties without consent.

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13. Amendments

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SGGlobal reserves the right to update or modify these Terms & Conditions at any time without prior notice.

• Updated terms will be published on this page.

• Continued use of our services implies acceptance of the revised terms.

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14. Governing Law

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These Terms & Conditions are governed by the laws of India.

• Any disputes arising will be subject to the jurisdiction of Indian courts.

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15. Contact Information

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For any queries regarding these Terms & Conditions, please contact SGGlobal directly.